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Meet with a counselor by text message, phone, chat or video conference — at no cost.


BetterHelp is the largest online counseling service providing an alternative form of traditional, in-person counseling. BetterHelp enables you to meet with a counselor by text message, phone, chat or video conference.

Answer a questionnaire to be matched to a counselor. Then, each scheduled 30—60-minute phone, video or chat session is highly individualized. Follow up between sessions with your counselor through text messaging. Learn more in the FAQs.


All U.S. Nestlé employees, spouses/domestic partners and dependent children age 13 and older can connect with a BetterHelp counselor. You can receive up to five free counseling sessions – which include BetterHelp sessions – through your EAP benefit.


You must register for an account before downloading the BetterHelp mobile app.

  1. Go to and click on Get Started.
  2. Enter your first name, last name, email address and company name, then click Submit.
  3. Complete the registration and questionnaire. Then, you can communicate with a therapist typically within 24 hours of completing the questionnaire.
  4. Schedule an appointment that meets your schedule, or message your therapist through your web browser or the BetterHelp mobile app.

Need help? Contact Magellan at 1-833-502-9928, option 2.

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